Our Policies and FAQs

Order Processing Policy

We process orders Tuesday through Saturday, excluding all major holidays.
Any orders placed after 3:00 PM EST on Sunday through Monday will begin processing on the next business day.

Please allow a 1–2 business days grace period for processing orders that involve bleaching or coloring. These timeframes are subject to change based on demand or availability. Once processing is complete, your selected shipping method will determine delivery time.

Order Updates & Shipping Policy

Please note that order updates will not be sent during processing. You will receive an email with tracking details once your order has shipped.

Once your package has been handed over to the shipping carrier, we are not responsible for any lost, stolen, or damaged packages. You will need to contact the delivery provider directly to resolve any shipping issues.

Address Accuracy

Please triple-check your shipping address at checkout. We are not liable for orders sent to the wrong address. If a package is returned due to an incorrect or incomplete address, re-shipping fees will be your responsibility.

Local Pickup Orders

If you’ve selected local pickup, please wait until you receive an email confirming that your order is ready. Once you receive that notification, you can schedule a pickup date and time by texting: (317) 685-9906

If you are dropping off hair to be serviced, please schedule a schedule a pickup date and time prior to arrival by texting: (317) 685-9906

Return & Issue Resolution Policy

All sales are final, and we do not accept returns or exchanges under any circumstances.

However, your satisfaction is very important to us. If you experience an issue with your order or have a concern, please don’t hesitate to reach out. We welcome all feedback and will do our best to address any problems that may arise. Please email Clientsupport@mayellehair.com for assistance.